Return Policy
Smartwish Refund Policy
At Smartwish, we are dedicated to creating intelligent products that elevate everyday living. If your purchase does not meet your expectations, we offer a 30‑day money‑back guarantee.
Eligibility
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Returned items must be in unused, pristine condition and in their original packaging.
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Certain sale or customized items may be marked as final sale and cannot be refunded.
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A valid order number or proof of purchase is required for all returnsyoucanbook.me.
How to request a refund
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Contact our customer support at support@smartwish.store within 30 days of the delivery dateyoucanbook.me. Please include your order number and a brief explanation of why you are returning the item.
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We will send you a Return Authorization Number along with detailed return instructions.
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Pack the item securely and send it back using a tracked shipping method. Unless the return is due to a defect or our error, you are responsible for the return shipping cost.
Refund process
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Once we receive and inspect your return, you will receive an email confirming whether your refund has been approved.
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Approved refunds are issued to the original payment method within 5–7 business days.
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If the item is not in its original condition or is missing parts, we may issue a partial refundyoucanbook.me.
Exchanges and store credit
We do not offer direct exchanges. If you want a different item, please initiate a return for a refund and place a new order. For non‑refundable items, we may provide store credit (details will be listed on the product page).
Our promise
Every Smartwish product is thoughtfully chosen and rigorously tested. If something isn’t right, let us know. Our support team is available 24/7 to ensure you’re satisfied. Your trust is our priority, and we aim to make your shopping experience as seamless and worry‑free as possible.
